How Do You Manage Refusal to Wear a Mask?
So here’s the scenario: a child patient comes into your office accompanied by a parent who is not wearing a mask. When you kindly explain to them that masks are compulsory under public health guidelines, they refuse.
What’s your next move?
In this episode of CDA Oasis Live, Dr. John O’Keefe invites Dr. Clive Friedman, a pediatric dentist from London Ontario, to walk through this very scenario. An expert in the care of persons with special needs, Dr. Friedman highlights the importance of first giving the individual the space and opportunity to explain their position, so we can better understand their point of view. He addresses the notion of “reasonable accommodation” and breaks down this tricky situation into actionable steps that ensure both a respectful approach to the patient/caregiver and due consideration to the safe management of your practice.
“It’s about involving the individual in their own process. Getting them to tell us what’s going to work for them. Then if it is within our ability to meet it, that’s amazing. If not, it’s our choice.”
Until next time!
CDA Oasis Team