From heightened anxiety to frustration, misinformation, or unrealistic expectations, dental teams are navigating increasingly complex interpersonal dynamics. These situations can affect not only the quality of care but also team morale, workflow efficiency, and the overall atmosphere of the practice.
In this CDA Oasis discussion, Dr. Jessica Metcalfe, a general dentist and strategic workplace consultant from Victoria, shares practical strategies for managing challenging patient behavior and difficult interactions in the dental office.
Dr. Metcalfe will be speaking at the upcoming Pacific Dental Conference in Vancouver, March 5-7. Registration is now open:
