Change for the Better: Lining up the Bonus System to Take Care of the Patient

Highlights

Dr. Sree Koka, a prosthodontist from San Diego, CA, speaks to Dr. John O’Keefe about a change he has recently made. He and his team have instituted a bonus system which is based on patient-centered care.

Instead of centering the incentive strictly on financial considerations, it is now aligned with metrics related to patient satisfaction and patient care. If the office receives an overall patient satisfaction score of a certain threshold and the practice has made a profit, employees will receive their bonuses. In this way, team members can concentrate on patient care while understanding that the team must also remain efficient and be cognizant of the costs associated with running a dental practice.