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Holding the Difficult Conversations with Katherine Eitel-Belt


How should dentists engage in difficult conversations with their staff about poor performance or behaviour?

Katherine Eitel-Belt is a coach and speaker; and today, she is here to answer that very question by providing dentists with tools and processes for tackling tough conversations at work. 

Katherine Eitel-Belt

Known as The Un-Scripted Communication Expert in the US, Canada, and the UK, she is the CEO/founder of LionSpeak, a company helping professionals communicate with greater clarity and inspiration in a powerful, un-scripted, and authentic way. Using non-traditional methods, Katherine helps professionals and teams bust through barriers and achieve phenomenal results. Through this work, she has become a mentor to other consultants, trainers, speakers, corporate executives, and managers.

Katherine is a Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president of the Academy of Dental Management Consultants, Faculty Member of the Dental Business Institute, and recipient of the Linda Miles Spirit Award.

During this OASIS conversation, Katherine explains:

  • How to talk to underperforming employees within the dental office.
  • What mindsets prevent us from having difficult conversations.
  • Her 4-Step internal self-check process to help you get started.
  • How to cultivating openness and mutually agreeable solutions.
  • Steps and process for creating a bridge between the internal disagreement and a solution.
  • Articulating and confirming a new agreement and moving forward.
  • Where to have difficult conversations.
  • The importance of acknowledging mistakes or broken agreements.

Read/Download the transcript of the full conversation (PDF)

Oasis Moment/Preview (2.02″)

Watch the Full Conversation (18.47″)

Resource: Download Katherine’s Courageous Conversations Support Sheet

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Until next time!

CDA Oasis Team

1 Comment

  1. Lesia Waschuk February 7, 2019

    Thanks so much to the JCDA-OASIS team for transcribing the interview, for those of us who prefer to read rather than watch a video. What occurred to me when reading it was “she’s tough,” but also kind. What a good way of approaching difficult, but necessary, conversations.


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