Bridging the Generation Gap in Dentistry

Ms. Suzanne Balcom, speaker at the upcoming annual meeting of the Canadian Academy of Restorative Dentistry and Prosthodontics  in Halifax, spoke with Dr. Suham Alexander about how to communicate with the different generations that dentists and dental team encounter in the dental office.

Ms. Suzanne Balcom has been managing dentists for over 30 years from Vancouver, BC to Wolfville, NS. In 2003, she co – founded  the East Coast Endodontic Study Club, a private hands on training program at Dalhousie University serving  Atlantic Canadian general dentists which she continues to run. A former TV Actress ( Neon Rider ), she is a motivational speaker and specializes in communications. Suzanne’s presentation “Bridging the Generation Gap” will shed light on and provide you with a ” GEN LEN’s” with which to see other people and optimize relationships dentist to dentist, dentist to staff and dentist to patient. 

For more information on the CARPD Annual Meeting, click here 

Highlights

For the first time in history up to 4 generations work together in the dental office. Understanding generational differences is about understanding that each generation behaves differently, thinks differently and is motivated differently. The new golden rule is: One size does not fit all. This presentation will enable dentists and dental teams to not only identify the generations in their workplace and their particular communication styles, it will empower them to maximize the expertise, talents and abilities of their partners, associates and staff and build bridges that result in a highly functional dental practice.