Having Difficult Conversations in the Dental Office

If you’re a dental practice owner, the chances are you’ve had to have a difficult conversation at some point, be it with a team member, a patient, or anybody else.

In this Oasis discussion, Dr. Jessica Metcalfe, a general dentist and strategic leadership and workplace culture consultant from Victoria, B.C., discusses the importance of having difficult conversations and presents a step-by-step process to give you the confidence to manage them when they arise.

Helpful links:

• • • drjessicametcalfe.com
    • https://www.skyl.ca/
    • speakkindlyyourelistening.com

Watch the Conversation (15'56")