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Mind Your Business

Great-West Life – Payment and statement changes

Great West Bulk Pay Dental FAQ Great West Bulk Pay Dental FAQ (French) Great West Dental Provider Statement Explained Great West Dental Provider Statement Explained (French) In July, Great-West Life is enhancing the payment process for all Dentists by offering weekly direct deposit payments instead of individual cheques per visit. Payments will include an easy-to-read electronic statement with more details – breakdowns by family and patient, service codes, tooth numbers and more – to help you reconcile payments. Great-West is working with TELUS Health to make signing up for direct deposit and electronic statements fast, easy and secure. If you ...

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Video Interview: What do you need to know when purchasing a dental practice?

Dr. Suham Alexander, Oasis Discussions Clincial Advisor, interviewed David Chong Yen, Chartered Professional Accountant about key information dentists need to know when purchasing a dental practice. David obtained his Bachelor of Arts from the University of Toronto in 1980 and his Chartered Accountant designation in 1983. He has completed the CICA In-Depth Tax courses and is a tax specialist as well as a certified financial planner. David advises dentists on tax, estate & financial planning, valuations and accounting and has been a speaker at dental associations across Ontario including the Ontario Dental Association’s Annual Spring Meeting, Toronto Academy of Dentistry Winter ...

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What are the implications of electronic health records for dentists? A video interview with Dr. Jennifer Zelmer

Dr. Jennifer Zelmer, Executive Vice President of Canada Health Infoway, spoke with Dr. John O’Keefe about electronic health records and their impact on dentistry. Dr. Zelmer received her PhD and her MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria. In addition to her role at Canada Health Infoway, she is the Editor-in-Chief of Healthcare Policy and is an Adjunct Faculty member at the University of Victoria, School of Health Information Science. Jennifer also serves on a range of health-related advisory committees and boards. Prior to joining Canada Health Infoway, she held a ...

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Dr. Sheela Raja reflects on the “unsatisfied patient” communication scenario

Dr. Sheila Raja, Assistant Professor in the Department of Pediatric Dentistry at the University of Chicago Illinois, reviewed the prolific feedback that we had received for the communication scenario, posted on April 2nd, 2015. She spoke with Dr. John O’Keefe about the importance of communication in the dental office and she shared some valuable strategies that dentists could use, if ever they find themselves in this situation.  Dr. Raja is a Licensed Clinical Psychologist, Assistant Professor and the Director of Clinical Behavioral Sciences. She is a highly sought after speaker and has given invited talks at the U.S. federal and national ...

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How often do dentists use patient communication techniques in the U.S.?

This summary is based on the article published in the Journal of the American Dental Association: Dentist-patient communication techniques used in the United States. The results of a national survey (May 2011) Gary Rozier, DDS, MPH Alice M. Horowitz, PhD Gary Podschun, BA Context Communication between dental care providers and patients long has been recognized as an important part of providing dental care.1-4 Good dentist-patient communication has a number of potential positive outcomes, including reduced patient anxiety; increased patient satisfaction, motivation and adherence to healthy behaviors; and better oral health outcomes. Conversely, inadequate or negative dentist-patient communication can create barriers ...

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Providing outstanding care: 5 Tips for leading your team

This resource is courtesy of the American Dental Association, published in their latest JADA edition (February 2015): Five tips for leading your team. Roger P. Levin, DDS 1. Establish a professional work environment Employees typically emulate their leader’s behavior, whether positive or negative. Responsible leaders, though, recognize that they must consistently be the kind of staff member they are asking others to be. Rather than chastising individuals for thinking or behaving a certain way, the leader should coach them on how to overcome a particular frustration. 2. Express empathy When a team member is struggling, a little compassion makes it easier to ...

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Video Presentation: Check out the 10 key management tools for running a successful dental practice

This post is largely adapted from the PennWell’s Dental Group CE information pamphlet: 10 Top Management Tools for a Successful Practice Download the Powerpoint Presentation (PDF) Download the Pamphlet (PDF) Watch the Video     This information was reproduced with permission from the PennWell’s Dental Group. This information is provided as a clinical support tool and does not warrant continuing education credit.    

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Practice Management: What is the recipe for success?

This post is largely adapted from the PennWell’s Dental Group CE information pamphlet: The Business of Dentistry This informatio is also available in PDF Download the original pamphlet (PDF) When you elected to own your own practice, you hopefully made a conscious decision to assume all the responsibilities that come with ownership. You can’t act like an associate when you are an owner. If the aspects of ownership are unclear to you then get clear and get clear fast. As an owner, you are taking responsibility for the oral health of your patients, the livelihood of your staff and the ...

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