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Mind Your Business

How often do dentists use patient communication techniques in the U.S.?

This summary is based on the article published in the Journal of the American Dental Association: Dentist-patient communication techniques used in the United States. The results of a national survey (May 2011) Gary Rozier, DDS, MPH Alice M. Horowitz, PhD Gary Podschun, BA Context Communication between dental care providers and patients long has been recognized as an important part of providing dental care.1-4 Good dentist-patient communication has a number of potential positive outcomes, including reduced patient anxiety; increased patient satisfaction, motivation and adherence to healthy behaviors; and better oral health outcomes. Conversely, inadequate or negative dentist-patient communication can create barriers ...

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Providing outstanding care: 5 Tips for leading your team

This resource is courtesy of the American Dental Association, published in their latest JADA edition (February 2015): Five tips for leading your team. Roger P. Levin, DDS 1. Establish a professional work environment Employees typically emulate their leader’s behavior, whether positive or negative. Responsible leaders, though, recognize that they must consistently be the kind of staff member they are asking others to be. Rather than chastising individuals for thinking or behaving a certain way, the leader should coach them on how to overcome a particular frustration. 2. Express empathy When a team member is struggling, a little compassion makes it easier to ...

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Video Presentation: Check out the 10 key management tools for running a successful dental practice

This post is largely adapted from the PennWell’s Dental Group CE information pamphlet: 10 Top Management Tools for a Successful Practice Download the Powerpoint Presentation (PDF) Download the Pamphlet (PDF) Watch the Video     This information was reproduced with permission from the PennWell’s Dental Group. This information is provided as a clinical support tool and does not warrant continuing education credit.    

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Practice Management: What is the recipe for success?

This post is largely adapted from the PennWell’s Dental Group CE information pamphlet: The Business of Dentistry This informatio is also available in PDF Download the original pamphlet (PDF) When you elected to own your own practice, you hopefully made a conscious decision to assume all the responsibilities that come with ownership. You can’t act like an associate when you are an owner. If the aspects of ownership are unclear to you then get clear and get clear fast. As an owner, you are taking responsibility for the oral health of your patients, the livelihood of your staff and the ...

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What should you consider when selling your practice? A practice sale checklist

By Dr. Bernie Dolansky Dr. Bernard Dolansky B.A, DDS, MS, Cert.Endo is past President of the Ottawa Dental Society, the Ontario Dental Association, the Canadian Dental Association, and the Dentistry Canada Fund. As a partner at Tier Three Brokerage, he uses his experience to assist dentists with transition planning; practice purchase and sale; evaluations; associateships; retirement planning; and partnership arrangements.   If we start from the premise that most dentists will only buy or sell a practice once in their careers, then an interesting question arises. Lets substitute “buy or sell a practice with “construct a three unit bridge” and make ...

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News Bites from CDA Knowledge Networks – 2014/09/09

Dear colleagues, Here is a sampling of news items that came across our desks at CDA in the past week. We invite you to send us leads to news stories worth sharing that have come across your desk in the past week and we look forward to hearing from you (jokeefe@cda-adc.ca or 1-800-267-6354 ext. 2297). Best wishes, John Canadian dentistry news Op-Ed by Dean Paul Allison in Montreal Gazette: Canadians have a duty to increase access to dental care. Roughly one-quarter of Canadians cannot afford basic dental care. Thirty-four per cent of those in the poorest income group, compared with ...

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Video Presentation: How important is patient satisfation? Study Findings

This is the summary of the findings of the National Dental Practice-Based Research Network’s study of satisfaction of patients who received a restorative treatment. Watch the video   Patient satisfaction is important due to its: Impact on the likelihood of a patient choosing a dentist, making, and keeping appointments. Impact on the patients’ oral healthcare and on maintaining regular dental care. Study Purpose Determine patient satisfaction with components of a restoration visit. Identify factors associated with greater patient satisfaction. Examine whether dentists are aware of their patient’s satisfaction. Study Findings The highest levels of satisfaction were seen for the friendliness of the ...

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Launch of instream, a new company offering specialized e-services for dental professionals and insurance carriers

OTTAWA, June 27, 2014 – Continovation Services Inc. (CSI), provider of the ITRANS suite of services, today announced the creation of instream, a specialized provider of secure online services for the dental community and insurers. instream’s primary mission is to reduce payment inefficiencies and improve communication between two primary groups – dental professionals and insurers. CSI, a wholly owned subsidiary of the Canadian Dental Association (CDA), currently provides secure real-time claim services exclusively to CDA members. These services will be licensed to instream, an independent privately owned company offering a broad range of new exchange services that are not part of CDA ...

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