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Mind Your Business

Workplace Wellness Series: Building Trust in Your Dental Office


Building trust within your team is essential to running a successful dental practice. Daily, monthly, and yearly decisions made by dentists, managers, and their teams (no matter how big or small), accumulate over time and impact on each individual’s wellness and sense of happiness and safety at work. 

As a part of our workplace wellness series, we’re speaking with Dr. Sheela Raja about building trust in your practice, particularly when the answer to a request from the team is NO. Using a real-world scenario, Dr. Raja unpacks how managers can adopt a long-term goal to build trust with the team even when issues arise. 

About Dr. Sheela Raja

Dr. Raja is a Licensed Clinical Psychologist, Associate Professor and the Director of Clinical Behavioural Sciences. Her research interests include understanding the role of traumatic and toxic stress on health behavior and examining the outcomes of trauma informed training in healthcare settings. She is a highly sought after speaker and has given invited talked at the federal and national level on post traumatic stress and trauma informed medical and dental practice.

During this Oasis discussion, Dr. Raja reviews a common scenario and talks about:

  • How managers can approach conversations with their team. 
  • Understanding relative power. 
  • When managers should share decision making with their team. 
  • Managing the potential impact of a negative decision that can trigger low moral in a staff.
  • Maslow’s Hierarchy of Needs, how it informs employment motivation, and using the hierarchy to guide decision making.  

*Read the scenario.


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Until next time!

CDA Oasis Team


Read/download the transcript of the conversation (PDF)

Oasis Moment/Preview (.56″)

Full Conversation (8.49″)



  • The 2006 Harvard Business Review article by Robert F. Hurley titled “The Decision to Trust”, by Robert F. Hurley. By outlining the factors that influence people’s decisions to trust, the article aims to help “managers develop a better understanding of trust and how to manage it.”



1 Comment

  1. Anonymous June 12, 2019

    Thank you Dr. Raja.

    I like your thoughts on self-actualization. Giving autonomy, a voice to your staff and helping them to grow inside ANd outside of the office are keys successful elevation of your office and your staff members!


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