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Supporting Your Practice

Good Recordkeeping Saves Dental Practices


Dr. Mike Racich is a general dentist in Vancouver, British Columbia, and a graduate of UBC Dental School with more than 30-years’ experience. Since the late 1990’s, Dr. Racich has been mentoring his dental colleagues and does so currently via didactic and clinical study clubs, coaching, consultation, proprietary programs, and lecturing. He has also written several dental articles in peer-reviewed and non-peer-reviewed publications, and authored three books

Dr. John O’Keefe sat down with this dentist, mentor, and coach to review a case study and talk about how to manage and respond to a patient complaint that triggers record keeping concerns, in this case from the College of Dental Surgeons of British Columbia (CDSBC). 

Read the case study.  

Key discussion topics include:

  • Poor record keeping and it’s impact on diagnosis.
  • Capturing patient diagnostics effectively.
  • Talking to patients about their needs and previous dental work.
  • The importance capturing patient treatment options, consent, and conversations in your records.  
  • What happens when information is not captured in your records.

We always want to hear your thoughts and questions.

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Until next time!

CDA Oasis Team

Read/download the transcript of the conversation (PDF)

Oasis Moment/Preview (.55″)

Full Conversation (5.50″)

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