Holding the Difficult Conversations with Katherine Eitel-Belt
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How should dentists engage in difficult conversations with their staff about poor performance or behaviour? Katherine Eitel-Belt is a coach and speaker; and today, she is here to answer that very question by providing dentists with tools and processes for tackling tough conversations at work. Katherine Eitel-Belt
Known as The Un-Scripted Communication Expert in the US, Canada, and the UK, she is the CEO/founder of LionSpeak, a company helping professionals communicate with greater clarity and inspiration in a powerful, un-scripted, and authentic way. Using non-traditional methods, Katherine helps professionals and teams bust through barriers and achieve phenomenal results. Through this work, she has become a mentor to other consultants, trainers, speakers, corporate executives, and managers. Katherine is a Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president of the Academy of Dental Management Consultants, Faculty Member of the Dental Business Institute, and recipient of the Linda Miles Spirit Award. During this OASIS conversation, Katherine explains:
Read/Download the transcript of the full conversation (PDF) Oasis Moment/Preview (2.02″)Watch the Full Conversation (18.47″)Resource: Download Katherine’s Courageous Conversations Support SheetWe want to hear from you! Leave a comment about this post in the box below, send us your feedback by email, or call us at 1-855-716-2747. Until next time! CDA Oasis Team |
Thanks so much to the JCDA-OASIS team for transcribing the interview, for those of us who prefer to read rather than watch a video. What occurred to me when reading it was “she’s tough,” but also kind. What a good way of approaching difficult, but necessary, conversations.